Return & Refund Policy

 

Effective Date: May 25, 2025

At Clarity Hearing Care, we are committed to ensuring your satisfaction with our personalized hearing solutions.

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30-Day Risk-Free Trial (Hearing Aids)

• We offer a 30-day risk-free trial on all hearing aids purchased through our clinics.

• The trial begins on the day you receive your devices.

• If you are not fully satisfied, contact us within 30 days. We will adjust, exchange, or provide a refund if the devices are returned in good condition with all included materials.

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Return Process (Hearing Aids)

1. Contact Us

   • Osprey Office: (941) 477-2101

   • Englewood Office: (941) 475-9909

   • Email: info@clarityhearingcare.com

2. Schedule a Return Appointment

   • We’ll inspect the returned devices in person.

3. Return the Devices

   • Bring the hearing aids, all accessories, and original packaging.

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Conditions for Return

• Timeframe: Request must be made within 30 days of receiving your hearing aids.

• Condition: Devices must be in good, reusable condition.

• Accessories: All original items (manuals, chargers, packaging) must be included.

 

Non-Returnable Items

• Custom earmolds (personalized, cannot be resold)

• Services rendered (evaluations, consultations, fittings, etc.)

Refund Timeline

• Refunds are processed to your original payment method once items are received and inspected.

• Please allow up to 10 business days for processing.

 

Clarity Hearing Care Store Policy (Chargers, Accessories & Shipped Items)

 

For chargers, accessories, and other products mailed directly to you:

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Eligibility

• Returns accepted within 30 days of delivery.

• Items must be new, unused, and in original packaging.

• For hygiene reasons, certain items (e.g., opened ear tips, domes, wax guards) are not returnable.

 

How to Return

• Contact us at 941-477-2101 or Osprey@clarityhearingcare.com for a Return Authorization.

• Repackage items securely with proof of purchase.

• Ship via a carrier of your choice.

 

Shipping Responsibility

• Customers pay return shipping.

• Original shipping fees are non-refundable.

• We are not responsible for items lost or damaged in return transit. Please use a trackable, insured method.

 

Refunds

• Issued to your original payment method once inspected.

• Refund covers product price only, less any shipping charges.

 

Contact Us

Clarity Hearing Care
📍 Osprey Office: (941) 477-2101
📍 Englewood Office: (941) 475-9909
📧 info@clarityhearingcare.com
🌐 clarityhearingcare.com