Privacy Policies

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🔒 NOTICE OF PRIVACY PRACTICES
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YOUR INFORMATION • YOUR RIGHTS • OUR RESPONSIBILITIES
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This Notice explains how medical information about you may be used or disclosed and how you can access that information. Please review it carefully.
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Clarity Hearing Care is committed to protecting the privacy and security of your health information. As we provide hearing care, we create and maintain records that may identify you and describe your care, services, insurance, or payment history.
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This Notice applies to Clarity Hearing Care and all three of our clinic locations in Osprey, Englewood, and St. Petersburg, Florida.
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Effective Date: August 28, 2026
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✅ YOUR RIGHTS AT A GLANCE
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You have the right to:
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• Receive an electronic or paper copy of your health record.
• Ask us to correct information you believe is inaccurate or incomplete.
• Request that we contact you in a particular way or at a different location.
• Ask us to limit certain uses or disclosures of your information.
• Request a list of certain disclosures we have made.
• Receive a paper copy of this Notice.
• Choose an authorized person to act on your behalf.
• File a complaint if you believe your privacy rights have been violated.
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◆ Access Your Records
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You may ask to inspect or receive an electronic or paper copy of the medical records and other health information we maintain about you.
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We will generally provide a copy or summary within 30 days. A reasonable, cost-based fee may apply when permitted by law.
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◆ Request a Correction
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You may ask us to correct health information you believe is inaccurate or incomplete.
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We may deny the request in certain circumstances, but we will explain the reason in writing, generally within 60 days.
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◆ Request Confidential Communications
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You may ask us to contact you in a particular way—for example, on your mobile phone instead of your home phone—or to send mail to a different address.
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We will honor reasonable requests.
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◆ Ask Us to Limit What We Use or Share
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You may ask us not to use or disclose certain information for treatment, payment, or health care operations. We are not always required to agree, particularly when the restriction could affect your care.
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If you pay in full and out of pocket for a service or health care item, you may ask us not to disclose that information to your health plan for payment or health care operations. We will honor that request unless disclosure is required by law.
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◆ Request a List of Disclosures
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You may request a list of certain disclosures of your health information made during the six years before your request.
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The list will not include disclosures for treatment, payment, health care operations, or certain other exceptions permitted by law.
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One accounting during any 12-month period is provided at no charge. A reasonable, cost-based fee may apply to additional requests.
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◆ Choose Someone to Act for You
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If someone has legal authority to act as your personal representative—such as through a medical power of attorney or legal guardianship—that person may exercise your rights and make choices about your health information.
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We will verify that authority before taking action.
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◆ Receive a Copy of This Notice
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You may request a paper copy of this Notice at any time, even if you previously agreed to receive it electronically.
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◆ File a Privacy Complaint
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You may file a complaint with Clarity Hearing Care if you believe your privacy rights have been violated.
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You may also submit a complaint to the U.S. Department of Health and Human Services Office for Civil Rights.
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We will not retaliate against you for filing a complaint.
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🤝 YOUR CHOICES
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For certain health information, you may tell us your preferences regarding what we share.
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If you are unable to tell us your preference—for example, during an emergency—we may share information when we believe it is in your best interest and as permitted by law.
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◆ Family, Friends, and Caregivers
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You may tell us whether we may share information with a family member, friend, caregiver, or another person involved in your care or payment for your care.
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◆ Disaster-Relief Situations
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We may share limited information with a disaster-relief organization when necessary to help notify family members or others responsible for your care.
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◆ Fundraising Communications
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We may contact you regarding fundraising activities. You may tell us not to contact you again for that purpose.
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◆ Uses Requiring Written Authorization
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We will obtain your written authorization for most marketing uses, the sale of protected health information, and other uses or disclosures not described in this Notice.
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You may revoke an authorization in writing at any time. Revocation will not affect information already used or disclosed in reliance on the authorization.
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🏥 HOW WE MAY USE OR SHARE INFORMATION
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We may use or share your health information for the following purposes and as otherwise permitted or required by law.
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◆ Provide Treatment
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We may use and share your information with audiologists, hearing instrument specialists, physicians, technicians, staff members, and other health care professionals involved in your care.
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This may include coordinating care, making referrals, obtaining medical clearance, placing appropriate orders, or consulting with another provider.
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◆ Obtain Payment
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We may use and share your information to bill and receive payment from health plans or other responsible parties.
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For example, we may provide information to an insurance company to verify benefits, obtain authorization, submit a claim, or determine coverage.
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◆ Operate Our Practice
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We may use and share information to operate Clarity Hearing Care, improve services, train staff, evaluate performance, manage business activities, and contact you about your care.
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◆ Business Associates
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We may share information with companies that perform services for us, such as billing, technology, document storage, communications, or practice-management support.
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These business associates are required to protect your information appropriately.
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◆ Public Health and Safety
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We may disclose information for public-health and safety activities, including:
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• Preventing or controlling disease or injury.
• Reporting adverse reactions or product problems.
• Reporting suspected abuse, neglect, or domestic violence.
• Preventing or reducing a serious threat to health or safety.
• Supporting lawful health-oversight activities.
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◆ Research
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We may use or share health information for approved health research when permitted by law and when required privacy protections are in place.
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◆ Comply With the Law
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We may disclose information when required by federal or state law, including disclosures to the U.S. Department of Health and Human Services for compliance investigations.
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When another applicable law provides greater privacy protection than HIPAA, we will follow the more protective requirement.
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◆ Workers’ Compensation and Law Enforcement
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We may disclose information for workers’ compensation claims, lawful law-enforcement requests, or other government activities when permitted or required by law.
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◆ Medical Examiners and Organ Donation
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We may disclose information to coroners, medical examiners, funeral directors, or organ-procurement organizations when legally permitted.
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◆ Military, National Security, and Correctional Institutions
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We may disclose information for military, national-security, protective-service, or correctional-institution purposes when authorized by law.
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◆ Legal Proceedings
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We may disclose information in response to a valid court order, administrative order, subpoena, discovery request, or other lawful legal process.
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🛡️ OUR RESPONSIBILITIES
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We are required by law to:
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• Maintain the privacy and security of your protected health information.
• Provide you with this Notice describing our privacy practices and legal duties.
• Follow the privacy practices described in the Notice currently in effect.
• Notify you if a breach may have compromised the privacy or security of your information.
• Accommodate reasonable requests regarding how we communicate with you.
• Refrain from using or sharing your information except as described in this Notice or as otherwise permitted by law.
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We may update this Notice and change our privacy practices. Changes may apply to information we already maintain as well as information received in the future.
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The current Notice will be available at our offices and on our website. You may request a paper copy at any time.
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◆ Additional Protection for Substance-Use-Disorder Records
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Certain records relating to substance-use-disorder treatment may receive additional protection under federal law.
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When those protections apply, we will not use or disclose those records in civil, criminal, administrative, or legislative proceedings against you without your written consent or a valid court order, except as otherwise permitted by law.
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◆ Privacy Questions or Complaints
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For questions, requests, or complaints regarding this Notice or our privacy practices, contact Clarity Hearing Care:
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OSPREY OFFICE
2101 S. Tamiami Trail
Osprey, FL 34229
941-477-2101
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ENGLEWOOD OFFICE
2828 S. McCall Road, Suite 43
Englewood, FL 34224
941-475-9909
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ST. PETERSBURG OFFICE
6701 38th Avenue N, Suite A
St. Petersburg, FL 33710
727-624-6701
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Email: info@clarityhearingcare.com
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🌐 WEBSITE PRIVACY & ANALYTICS
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When you visit our website, Clarity Hearing Care and service providers supporting our website may collect limited technical information.
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This may include your device type, browser, Internet Protocol address, approximate location, referring website, pages visited, time spent on the website, and interactions with website features.
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Our website may use services provided by Wix, TWIPLA, Google, and other technology, analytics, security, or advertising providers.
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These services may use cookies, pixels, or similar technologies to operate the website, maintain security, understand website traffic, improve performance, and measure advertising results.
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Information collected through general website analytics is not normally part of your medical record.
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Information you intentionally submit through an appointment, insurance, contact, or other secure form may become part of our records when received and used in connection with your care.
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You may manage certain cookies through your browser settings or any cookie controls made available on our website. Disabling cookies may affect how some website features operate.
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Please do not submit Social Security numbers, payment-card information, detailed medical information, or insurance documents through an unsecured website field or ordinary email message.
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📱 SMS MESSAGING TERMS & PRIVACY
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By providing your mobile number and agreeing to receive text messages, you consent to receive informational messages from Clarity Hearing Care.
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Messages may include appointment reminders, scheduling updates, account notifications, office information, and other service-related communications.
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Message frequency varies. Message and data rates may apply.
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Reply STOP at any time to opt out of text messages. Reply HELP for assistance or contact your Clarity Hearing Care office.
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Consent to receive text messages is not a condition of purchasing a product or service.
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◆ How We Use Mobile Information
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We may use your name, mobile number, and related information to provide requested services, send authorized messages, assist with scheduling, respond to questions, and support administrative or customer-service activities.
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◆ How Mobile Information May Be Shared
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We may share information with service providers that help us deliver text messages or perform necessary business services.
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We may also disclose information when required by law or when necessary to protect legal rights, safety, or security.
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Mobile opt-in information and text-message consent will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.
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⚠️ Protect Your Privacy
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Standard text messaging may not be secure.
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Do not send Social Security numbers, payment-card information, detailed medical information, or insurance documents by text.
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Please use our designated secure forms or call the office when sensitive information is involved.
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📦 LOCAL PRODUCT AVAILABILITY, ORDERING & PICKUP
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◆ Locations Covered
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This policy applies equally to all three Clarity Hearing Care offices:
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• Osprey, Florida
• Englewood, Florida
• St. Petersburg, Florida
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◆ Products on Display or Available to Order
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Clarity Hearing Care maintains demonstration or display models of many hearing aids and accessories shown in our online catalog.
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Products may be available for patients to see, examine, or experience during an in-office visit at our Osprey, Englewood, or St. Petersburg location.
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Display and demonstration units are not normally sold as the patient’s final product.
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After a patient selects an appropriate hearing aid or accessory, Clarity Hearing Care may order a new unit from the manufacturer for delivery to the selected office.
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We will contact the patient when the product is ready and arrange professional fitting or local pickup, as applicable.
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📍 Important Availability Information
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A product identified online as “on display” or “available to order” may not be available for immediate take-home purchase.
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Display models, brands, accessories, styles, colors, and sizes may vary among the Osprey, Englewood, and St. Petersburg offices.
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Please call your preferred location before traveling if you would like to see a particular product.
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◆ In-Stock Domes and Ear-Tip Supplies
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Common hearing-aid domes, ear tips, and related supplies may be kept in stock at our Osprey, Englewood, and St. Petersburg offices.
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Available manufacturers, styles, and sizes may vary by office and current inventory.
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Please call before visiting if you need a particular manufacturer, style, or size.
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◆ Estimated Delivery Times
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• Standard hearing aids and accessories: approximately 3–5 business days.
• Custom hearing aids, custom earpieces, and earmolds: approximately 7–10 business days.
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Manufacturer backorders, holidays, severe weather, customization requirements, shipping delays, or other circumstances outside our control may extend these estimates.
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We will explain any known delay before the patient approves the order.
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◆ Delivery and Shipping Costs
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Standard manufacturer delivery to a Clarity Hearing Care office for professional fitting or local pickup is provided at no delivery charge to the patient.
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If expedited delivery, direct accessory shipping, or another special shipping method is requested, any additional charge will be disclosed before the order is placed.
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Product prices and any applicable professional-service, fitting, customization, or special-order charges will also be explained before the purchase is approved.
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◆ Professional Fitting and Local Pickup
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When an ordered product arrives, Clarity Hearing Care will contact the patient to arrange an appointment or pickup time.
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Hearing aids and prescription hearing devices are fitted and picked up through a Clarity Hearing Care office and are not ordinarily shipped directly to patients.
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Eligible nonprescription accessories and supplies may be available for local pickup or shipping when offered.
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Any applicable shipping charge and estimated delivery time will be provided before the accessory order is completed.
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◆ Availability Confirmation
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Product availability can change between website updates.
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Please contact Clarity Hearing Care to confirm that a particular demonstration model, hearing-aid accessory, or in-stock supply is available at your preferred office before visiting.